Secure Payments

Simple. Secure. Trusted.

We want your checkout experience to be as smooth as your luggage wheels. At OSO, we take your security seriously, which is why we have partnered with PayPal, the world's most trusted payment platform, to process all transactions.

A. Accepted Payment Methods

We accept payments securely via PayPal and Venmo.

1. PayPal

Use your PayPal account to pay quickly and securely. You can use your PayPal balance or any payment method linked to your account.

2. Venmo

Love to split bills? You can pay directly using your Venmo account. (Note: The Venmo option is typically available on mobile devices or browsers with the Venmo app enabled).

How to Pay:

• Option A: Log in to your existing PayPal account.
• Option B: Select the Venmo option at checkout (Mobile preferred).

B. Payment Security

Your financial security is our top priority.

Encrypted Transactions: All transactions are processed through PayPal’s encrypted and secure servers.

C. When am I charged?

Payment is captured at the time your order is placed.

Once the transaction is verified and authorized, you will receive an Order Confirmation Email.

If your payment is declined, please check that your billing address matches the address on file with your bank or PayPal/Venmo account.

D. Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on your shipping destination, in accordance with US state and local tax laws.

E. Payment Troubleshooting

If you are having trouble checking out:

• Ensure your billing address matches the information on your PayPal or Venmo account.
• Try using a different browser or device.
• If the issue persists, please contact PayPal customer support or your bank.

For any other order-related questions, feel free to contact our team at service@osoluggage.com.