We’re Here to Help You Roll.
Questions? Feedback? Travel stories?
We’d love to hear from you. Whether you have a question about shipping, need help with a warranty claim, or just want to know which OSO color matches your vibe, our team is ready to assist.
A. Customer Support
The best way to reach us is via email or the contact form below. We aim to respond to all inquiries within 24-48 hours (Monday - Friday).
Email: service@osoluggage.com
Phone: +1 (256) 269-0598
Live Chat: Available 9 AM - 5 PM EST (Click the icon in the bottom right corner)
B. Frequently Asked Questions
Need an answer right now?
Save yourself some time and check our Help Center. You might find exactly what you’re looking for.
Frequently Asked QuestionsC. Partnerships & Press
For press inquiries, influencer collaborations, or wholesale opportunities, please drop us a line at:
Email: service@osoluggage.com
D. Our Headquarters
Business Information
Legal Entity: ZH EliteGlobal Traders LLC (Nevada LLC)
Business Address: 6138 Schmidt St, North Las Vegas, NV 89081, United States
EIN: 33-2607853
Customer Support Email: service@osoluggage.com
Phone: +1 (256) 269-0598
Customer Support Hours: Mon–Fri (business days), 9:00 AM–5:00 PM (ET)
Note: This address is for office correspondence only. Please do not send returns here without first contacting support.
E. Contact Form
Send us a message:
Please include your Order Number if you are inquiring about an existing purchase.